Store policies, clearly stated.

Returns and refunds

What can be returned

• Coffee and other ingestible products are final sale unless they arrive damaged, defective, contaminated, expired, or different from what was ordered.
• Report a damaged, defective, or incorrect item to info@coffeeinc.com within 7 days of delivery. Include the order number and clear photos of the item, packaging, shipping label, and issue.
• Unused, unopened, and undamaged equipment or non-consumable accessories may be eligible for return within 30 days of delivery.
• Return authorization is required. Do not mail a return to the CoffeeInc.com business address or the address shown on a parcel unless support provides that address in writing.
• Approved refunds are issued to the original payment method. Allow up to 10 business days after approval, plus any processing time required by the bank or card issuer.

Shipping

Supplier-direct fulfillment

• Products are stored, packed, and shipped by approved suppliers. Items in one order may ship separately and arrive on different days.
• Processing commonly takes 1 to 5 business days. Estimated carrier delivery within the contiguous United States commonly takes another 3 to 10 business days after processing.
• Delivery dates are estimates, not guarantees. Supplier, carrier, weather, customs, holiday, and address issues can cause delays.
• Available shipping methods and charges are displayed before payment at checkout. Tracking is emailed when supplied by the fulfillment partner.
• Contact support promptly about an address correction, missing delivery, damage, or an incorrect item.

Cancellations

Contact us as soon as possible

Orders may be cancelled only before the supplier begins processing or fulfillment. Emailinfo@coffeeinc.com promptly with the order number. Cancellation cannot be guaranteed after an order is submitted.

Business and support

CoffeeInc.com

Payments and pricing

How you pay

• Payment is processed by Shopify at secure checkout. The payment methods available to you, including major credit and debit cards and any accelerated wallets enabled on the checkout, are displayed before you pay.
• All prices are shown in U.S. dollars. Product prices come from the live catalog and can change without notice; the price shown at checkout is the price charged.
• Shipping charges and any applicable taxes are calculated and displayed at checkout before payment is submitted.
• CoffeeInc.com does not store full payment card details. Card data is handled by the Shopify checkout and its payment processors.
• If a listing shows an obvious pricing or availability error, we may cancel the affected order and issue a full refund.

Retailer disclosure

Third-party brands

All third-party brand names, logos, and trademarks shown on this site are the property of their respective owners. Product listings identify goods offered for resale by CoffeeInc.com and do not imply endorsement, sponsorship, or affiliation beyond a retailer and supplier relationship. Product descriptions, certifications, and packaging details reflect what the brand states for that item.